Terms of Service

Welcome to Upfleet. These Terms of Service ("Terms") govern your access to and use of the Upfleet platform, website, APIs, AI agents, and related services (collectively, the "Services") provided by Upfleet ("we," "us," or "our").

By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Upfleet provides an AI-powered operations platform that deploys autonomous agents to assist your teams with tasks including but not limited to: making and receiving phone calls, coordinating workflows, managing communications, and interacting with third-party business tools on your behalf.

Our agents operate within the parameters and permissions you configure. You retain full control over what your agents can access, which integrations are enabled, and how they interact with your customers and systems.

To use certain features of the Services, you must create an account. You agree to:

• Provide accurate and complete registration information.
• Maintain the security of your account credentials and API keys.
• Promptly notify us of any unauthorized access to your account.
• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

The Services allow you to connect third-party tools and platforms, including but not limited to CRMs, phone systems, email services, logistics platforms, and workflow automation tools. When you authorize an integration:

• You grant us permission to access and interact with the connected service on your behalf, within the scope of permissions you authorize.
• We act as your authorized agent — similar to platforms like Zapier, Make, or HappyRobot — executing actions in connected services only as directed by your configured workflows.
• We use minimum necessary access — we only request and use the permissions required for your configured agent tasks.
• You can revoke access at any time — disconnecting an integration immediately stops our access to that service.

You are responsible for ensuring that your use of integrations complies with the terms of service of each connected third-party platform. We are not responsible for the availability, functionality, or security practices of third-party services.

We take the security of your data seriously. When processing data through connected integrations and AI agent workflows:

• All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
• Your data is isolated to your organization — no other customer can access it.
• We do not use your data to train AI models, sell to third parties, or for any purpose outside of providing the Services to you.
• We use OAuth 2.0 and secure API tokens for all integrations. We never store your third-party passwords.
• Our infrastructure is hosted on SOC 2 compliant cloud providers.

For complete details on how we handle your data, please see our Privacy Policy.

Our AI agents may make and receive phone calls, send messages, and interact through communication channels on your behalf. By using these features, you acknowledge and agree that:

• You are responsible for complying with all applicable telecommunications laws and regulations in your jurisdiction, including those governing automated calls, consent requirements, and call recording disclosures.
• You will obtain any necessary consents from individuals before using AI agents to contact them.
• Call recordings and transcripts may be generated for quality assurance and your review, subject to your retention settings.
• AI agents will identify themselves as AI assistants when required by law or best practice.

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights.
• Send unsolicited communications (spam), engage in harassment, or make fraudulent or deceptive calls.
• Interfere with or disrupt the Services or the infrastructure supporting them.
• Attempt to gain unauthorized access to other accounts, systems, or networks.
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of the platform.
• Use the Services in a way that could harm, disable, or impair the platform or other users' experience.
• Configure AI agents to impersonate real individuals or organizations without authorization.

We reserve the right to suspend or terminate your access if we determine, in our sole discretion, that you have violated these restrictions.

You retain ownership of all data, content, and configurations you provide through the Services ("Your Content"). By using the Services, you grant us a limited, non-exclusive license to use Your Content solely to provide and improve the Services for you.

You are responsible for the accuracy, legality, and appropriateness of Your Content, including any instructions you provide to AI agents and the data you make accessible through integrations.

The Services, including all software, technology, designs, trademarks, and documentation, are owned by Upfleet and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services as described herein.

We respect the intellectual property rights of others. If you believe content on our platform infringes your rights, please contact us at founders@upfleet.ai.

Certain Services require payment. By subscribing to a paid plan, you agree to pay the applicable fees as described at the time of purchase. Fees are non-refundable except where required by law or as expressly stated in a separate agreement.

We may change our pricing with reasonable notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We do not warrant that:

• The Services will be uninterrupted, error-free, or completely secure.
• AI agent outputs will be accurate, complete, or suitable for any particular purpose.
• Third-party integrations will function continuously or without issues.

You acknowledge that AI agents may occasionally produce inaccurate or unexpected outputs. You are responsible for reviewing agent actions and outputs, especially in critical workflows.

To the maximum extent permitted by law, Upfleet and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to loss of revenue, data, business opportunities, or goodwill.

Our total aggregate liability for all claims arising from or related to these Terms or the Services shall not exceed the amounts you paid to us in the twelve (12) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Upfleet and its officers, directors, employees, and affiliates from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of any applicable law or third-party rights.
• The actions of AI agents configured and deployed under your account.
• Content or data you provide through the Services or connected integrations.

You may stop using the Services and close your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Services.

Upon termination:

• Your right to use the Services ceases immediately.
• We will delete or anonymize your data in accordance with our Privacy Policy and applicable retention periods.
• All connected integrations will be disconnected and cached credentials removed.
• Provisions that by their nature should survive termination will remain in effect, including Sections 8, 9, 11, 12, 13, and 16.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

If you do not agree with the changes, you should discontinue your use of the Services before the changes take effect.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

• Entire Agreement — these Terms, together with our Privacy Policy, constitute the entire agreement between you and Upfleet regarding the Services.
• Severability — if any provision of these Terms is held invalid, the remaining provisions continue in full force and effect.
• Waiver — our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment — you may not assign your rights under these Terms without our written consent. We may assign our rights at any time.
• Force Majeure — we are not liable for failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or internet outages.

If you have questions about these Terms, please contact us at:

founders@upfleet.ai